Focused work account · Cigna Supplemental Benefits / Evernorth
Launched product
Launch a benefit across the whole member journey
A dental, vision and hearing product needed to work beyond enrollment. I organized the launch across product configuration, member experience and the claims-administration handoff.
Technical product management; roadmap and integration delivery
My contribution
I built the roadmap, converted milestones into epics, defined acceptance criteria and coordinated the product, enrollment, policy, digital, claims, ID-card, EOB and reporting work.
What the work delivered
The product launched for Medicare supplemental customers with the enrollment and claims-administration integration in place.
01
The complete launch
My responsibility was to launch the dental, vision and hearing product for Medicare supplemental customers, including enrollment installation at Cigna and integration with the claims-administration partner.
02
The roadmap I owned
I divided the roadmap into product configuration, enrollment application changes, policy configuration, digital integration, claims management, ID cards and EOBs, and reporting. I turned milestones into epics, set priorities and clear acceptance criteria, and worked with the teams against the launch plan.
03
A second path for enrollment
The enrollment integration also needed a fallback when the partner API was unavailable. I proposed and coordinated a file-based backup with the partner. The enrollment-resilience account explains that decision and its production use.