Focused work account · Cigna / Evernorth
Deployed identity service
Give membership a reusable identity
Different insurance products had their own enrollment systems and could create duplicate identifiers. I proposed a common identifier service and a way to connect it to the enrollment program.
Customer MDM product management; proof of concept and integration proposal
My contribution
I asked the team to test the approach, identified an existing identifier algorithm we could reuse, and presented the service and integration plan for funding.
What the work delivered
The service was deployed and integrated with enrollment, producing identifiers designed for use across ID cards, IVR, digital and customer service.
01
Why identity mattered
Customer MDM was responsible for maintaining identity while insurance products continued to use separate enrollment platforms. I saw the need for a shared identifier service rather than treating each product’s identifier as an isolated concern.
02
My decision and proposal
I asked the team for a proof of concept, explored reuse of an existing identifier algorithm and prepared the proposed service and integration steps for program leadership.
03
A funded, integrated service
Leadership funded the work, and the service was deployed and connected to enrollment. It supplied IDs usable as card numbers and compatible with IVR, digital and customer-service requirements.