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The book · Chapter 16 of 16 · Evidence · 7 minutes

The toolbox

By Unnat Patel

Chapter 16 · Explore the idea

Start with the job the tool has to do.

The chapter groups technologies, standards and methods by purpose.

Data & analysis

Master data & integration

Cloud & services

AI & agents

Healthcare & commerce

Ways of working & launch

Examples named in this chapter. A tool listing alone is not a claim of personal implementation proficiency.

Named tools provide context; project work and illustrative designs stay distinguished in the chapters.

Inside the decision

Data & analysis

Queries, pipelines and analysis help make the problem measurable.

Read supporting chapter text

A reference guide to the technologies, standards and methods discussed in these chapters, grouped by purpose. Project examples and illustrative designs are distinguished in the chapters.

Data & analysis SQL · Amazon Redshift · Teradata · MongoDB · SQL Server · SSIS · SSRS · ETL and BI pipelines · Apache Camel · Sqoop · Tableau · Excel · funnel and cohort analysis · bottom-up sizing · cost-per-unit modelling · risk-priority scoring

Inside the decision

Master data & integration

Identity, mappings, interfaces and exchange standards connect systems.

Read supporting chapter text

A reference guide to the technologies, standards and methods discussed in these chapters, grouped by purpose. Project examples and illustrative designs are distinguished in the chapters.

Master data & integration Reltio MDM · customer book-of-record · identity resolution · data-mapping specifications · JSON · XML / XSD · YAML · EDI 837 / 834 / 270-271 · CMS-1500 / UB-04 · cXML · CIF · UNSPSC · SFTP pipelines · Microsoft BizTalk · homegrown EDI shredding into a normalized datamart before adjudication · OnBase · LifePRO · Salesforce

Inside the decision

Cloud & services

Services, streaming, authorization and delivery support the operating model.

Read supporting chapter text

A reference guide to the technologies, standards and methods discussed in these chapters, grouped by purpose. Project examples and illustrative designs are distinguished in the chapters.

Cloud & services Amazon Web Services — Lambda, Fargate, S3, KMS, CloudWatch, Amazon Connect · REST API design · synchronous vs. asynchronous service design · Kafka streaming · multi-tenant authorisation · over-the-air deployment · CI/CD pipelines

Inside the decision

AI & agents

Retrieval, bounded tool contracts, evaluation and tracing support inspectable assistance.

Read supporting chapter text

A reference guide to the technologies, standards and methods discussed in these chapters, grouped by purpose. Project examples and illustrative designs are distinguished in the chapters.

AI & agents Amazon Bedrock (agents, knowledge bases, guardrails, prompt management) · LangGraph · Strands SDK · Model Context Protocol tool contracts · retrieval-augmented generation · vector databases · Amazon Connect with real-time transcription and conversation analytics · intent detection · LLM-as-judge evaluation · Langfuse tracing · shadow mode and offline replay · OCR / ML document extraction

Inside the decision

Healthcare & commerce

Domain systems and purchasing interfaces define the context in which the product works.

Read supporting chapter text

A reference guide to the technologies, standards and methods discussed in these chapters, grouped by purpose. Project examples and illustrative designs are distinguished in the chapters.

Healthcare systems NCPDP SCRIPT and D.0 standards · drug database and dose screening · Medi-Span · First Databank · State PDMP reporting and lookup · Identity verification service · NDC / GPI / GCN / RxCUI · SNOMED · ICD-10 · state PMP systems · Medicare eligibility and benefit logic · Medicaid rules Commerce & procurement Punchout / Punch-in · Coupa · SAP Ariba · Jaggaer · Oracle · Integrated Quoting price lock and inventory reservation when won; Ordering API / XML order; post-order Reconciliation / Invoice API · SSO / identity · hosted catalogs · order-on-behalf-of · point-of-sale and pharmacy-management platforms

Inside the decision

Ways of working & launch

Requirements, planning, tests, staged introduction and training connect intention with delivery.

Read supporting chapter text

A reference guide to the technologies, standards and methods discussed in these chapters, grouped by purpose. Project examples and illustrative designs are distinguished in the chapters.

Ways of working Working backwards (PR/FAQ) · versioned requirements · annual operating plans · weekly / monthly / quarterly business reviews · monthly product review · Scaled Agile — PI planning, WSJF · two-way / one-way doors · work-back plans · Correction of Errors · Jira · Jira Align · Confluence · Quip Testing & launchunit and integration test review · automated regression on masked production data · performance and load testing against a latency budget · user acceptance testing · offline replay parity · shadow mode · go / no-go · staged dial-up · feature flags · LMS-delivered training · SOPs and job aids · customer and partner onboarding · hypercare runbooks

A reference guide to the technologies, standards and methods discussed in these chapters, grouped by purpose. Project examples and illustrative designs are distinguished in the chapters.

Data & analysis SQL · Amazon Redshift · Teradata · MongoDB · SQL Server · SSIS · SSRS · ETL and BI pipelines · Apache Camel · Sqoop · Tableau · Excel · funnel and cohort analysis · bottom-up sizing · cost-per-unit modelling · risk-priority scoring Master data & integration Reltio MDM · customer book-of-record · identity resolution · data-mapping specifications · JSON · XML / XSD · YAML · EDI 837 / 834 / 270-271 · CMS-1500 / UB-04 · cXML · CIF · UNSPSC · SFTP pipelines · Microsoft BizTalk · homegrown EDI shredding into a normalized datamart before adjudication · OnBase · LifePRO · Salesforce Cloud & services Amazon Web Services — Lambda, Fargate, S3, KMS, CloudWatch, Amazon Connect · REST API design · synchronous vs. asynchronous service design · Kafka streaming · multi-tenant authorisation · over-the-air deployment · CI/CD pipelines AI & agents Amazon Bedrock (agents, knowledge bases, guardrails, prompt management) · LangGraph · Strands SDK · Model Context Protocol tool contracts · retrieval-augmented generation · vector databases · Amazon Connect with real-time transcription and conversation analytics · intent detection · LLM-as-judge evaluation · Langfuse tracing · shadow mode and offline replay · OCR / ML document extraction Healthcare systems NCPDP SCRIPT and D.0 standards · drug database and dose screening · Medi-Span · First Databank · State PDMP reporting and lookup · Identity verification service · NDC / GPI / GCN / RxCUI · SNOMED · ICD-10 · state PMP systems · Medicare eligibility and benefit logic · Medicaid rules Commerce & procurement Punchout / Punch-in · Coupa · SAP Ariba · Jaggaer · Oracle · Integrated Quoting price lock and inventory reservation when won; Ordering API / XML order; post-order Reconciliation / Invoice API · SSO / identity · hosted catalogs · order-on-behalf-of · point-of-sale and pharmacy-management platforms Ways of working Working backwards (PR/FAQ) · versioned requirements · annual operating plans · weekly / monthly / quarterly business reviews · monthly product review · Scaled Agile — PI planning, WSJF · two-way / one-way doors · work-back plans · Correction of Errors · Jira · Jira Align · Confluence · Quip Testing & launchunit and integration test review · automated regression on masked production data · performance and load testing against a latency budget · user acceptance testing · offline replay parity · shadow mode · go / no-go · staged dial-up · feature flags · LMS-delivered training · SOPs and job aids · customer and partner onboarding · hypercare runbooks

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