At a retail-pharmacy technology business I led a retail point-of-sale and pharmacy-management migration with a $25M project budget and a seven-person team. The systems process in-store payment and prescription transactions. The migration enabled multi-location connectivity and cloud-based revenue monitoring across retail networks.
The work covered the on-premises POS-to-SaaS transition, a new retail-pharmacy SaaS platform, POS/pharmacy integration and POS/hardware integration. A migration at that scale has to connect the platform change to the store’s everyday work.
I wrote transaction process flows and worked with the interface team on point-of-sale wireframes. The strategic lesson I take is that a migration has to account for the business and its operators. Authorisation, update delivery and continuity during a network failure are design questions to examine.
Tools and methods referenced in this chapter Cloud-based revenue monitoring · process flows and POS wireframes · program budgeting. Design considerations: authorisation, remote updates and service continuity.