Résumé · Brief · 3 minutes
Résumé
Unnat Patel
Product leader across healthcare, pharmacy benefits, enterprise commerce and shared platforms.
patelunnat@gmail.com · unnatpatel.com/resume/
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- What
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Employment history
Amazon
2022–present
Senior Product Manager – Technical
- Amazon Pharmacy · June 2024–present. Healthcare product leadership spanning clinical workflow, compliance and patient-safety requirements, with AI-assisted customer-service product work.
- Amazon Business · October 2022–June 2024. Enterprise commerce work across procurement integrations, quoting and catalog capabilities; connected customer and partner discovery with product requirements and roadmap choices.
- Wrote product documents and coordinated design, engineering, operations, legal, compliance and domain specialists through readiness and operating reviews.
Evernorth (Cigna)
2018–2022
Senior Manager, Transaction Data Platform
- Directed an enterprise transaction data platform with a 14-person team and an $18M budget across 15 products and 4 portfolios, and secured $24M in annual funding. Owned enterprise MDM (Reltio) strategy and launched a master identifier service that has created about 4 million unique IDs.
- Identified 300,000 missing claims worth about $10M through a 20-million-claim, 50 GB analysis and put a daily reconciliation audit in place; wrote a provider-match script and automated it with SSIS.
- Connected integration and migration requirements to consumer needs, data quality, acceptance and production readiness.
McKesson
2016–2018
Manager, Business Systems Analysis
- Led the migration of the retail point-of-sale and pharmacy management systems with a $25M project budget and a 7-person team.
- Reverse-engineered existing behavior, developed process specifications and worked with the UI team on wireframes.
- Used client feedback after release to refine the experience and the supporting requirements.
Cigna Health
2013–2016
Product Owner, Senior Advisor
- Owned product requirements across formulary, rebate billing, specialty-pharmacy, drug-list and pharmacy-network capabilities.
- Connected business rules with design specifications, reporting and data-mart needs.
- Served as SME for business, design and QA teams through implementation.
Anthem
2010–2011
Senior Business Systems Analyst
- Developed reporting use cases, report mockups and process flows with business stakeholders, including physicians, for a clinical decision-support initiative.
- Specified login, authentication and authorization behavior; worked with clinical users, information security and legal partners on access requirements and application disclosures.
- Helped QA develop test cases, prioritized defects and enhancement requests, and contributed use-case and design documentation.
Express Scripts
2011–2013
Senior Systems Analyst
- Wrote functional requirements for pharmacy-benefit reporting and a Teradata data warehouse, gathering needs from business owners, end users and subject-matter experts.
- Documented source-to-target mappings, transformation rules, entity relationships and reporting flows so developers could connect business definitions with the underlying data.
- Used SQL in Teradata and Excel queries for reporting; specified report fields, templates, frequency, filters, sorting and grouping.
- Supported user acceptance and operational-readiness testing, and clarified requirements through data mappings, reporting flows and stakeholder reviews.
Blue Cross Blue Shield of Florida
2009–2011
Systems Analyst III
- Gathered business and technical requirements across integration, application and reporting work, using stakeholder interviews and joint requirements sessions.
- Authored UI use cases and functional specifications with business, engineering and QA teams; used prototypes and process flows to make proposed behavior reviewable.
- Queried source data with SQL and documented mappings and logical data models to connect business meaning with system behavior.
- Analyzed requirements and modeled business processes, maintained links between change requests and requirements, and clarified specifications with developers during delivery.
Education
Bachelor of Pharmacy
Rajiv Gandhi University of Health Sciences
2006
Deep dive · 2 minutes
Résumé: Deep dive
Credentials & training
SAFe learning and credentials.
- SAFe 5 Agilist — previously earned; supplied certificate valid through 2022.
- SAFe 5 Product Owner / Product Manager — previously earned; supplied certificate valid through 2023.
- SAFe 5 Lean Portfolio Manager — previously earned; supplied certificate valid through 2023.
- SAFe DevOps Course (5.1), completed August 12, 2021.
Listed as earned. Renewal status is not stated.
Technical & product skills
Contribution, with technical context.
Hands-on data analysis
Personally evidenced analysis and scripting
- SQL investigation
- Provider-match scripting
- SSIS automation
- Source-to-target mappings
- Reconciliation
- Test-data generation
Interfaces & integration
Specifications, testing and product delivery
- SOAP UI
- REST contracts
- XML / JSON schemas
- EDI 837 / 834 / 270–271
- CMS-1500 / UB-04
- Kafka / master-data integration
Product writing & delivery
Authorship and cross-functional leadership
- PRFAQ / BRD / functional requirements
- Given / When / Then
- Roadmaps & prioritization
- SAFe / PI planning
- QA / UAT
- WBR / MBR / QBR
Applied AI
Product design, requirements and evaluation
- RAG / source grounding
- MCP tool boundaries
- Bedrock / agent workflows
- Human review
- Evaluation / offline replay
- Error and cost tradeoffs
Platforms & reliability
Technical collaboration with engineering
- AWS service context
- Sync / async interfaces
- Authorization boundaries
- Observability
- CI/CD readiness
- Staged rollout / recovery
Healthcare & pharmacy benefits
Domain and product experience
- Claims & enrollment
- Formulary / drug data
- Rebates / pharmacy networks
- Provider identity
- NCPDP / EDI context
- Privacy / patient-safety collaboration
Detailed tools and evidence of contribution → How I build